WhatsApp / Email Notifications
OpexMx integrates WhatsApp and email messaging so maintenance teams, operators, and leadership stay aligned without logging into the system.
What it solves
- Ensures critical alerts reach people instantly, even when they are off the floor.
- Standardizes communication templates for incidents, approvals, and status updates.
- Provides traceable conversations linked back to work orders.
Core capabilities
- Event-based triggers tied to ticket status, shift changes, or predictive alerts.
- Message templates with dynamic placeholders (asset, priority, due date).
- Two-way acknowledgement so recipients can accept or escalate via messaging apps.
- Notification rules by role, team, or on-call roster.
- Delivery analytics to confirm messages were received and acted on.
Implementation playbook
- Define notification policy. Decide which events require WhatsApp vs. email vs. in-app alerts.
- Configure templates. Draft concise messages with clear call-to-action links.
- Map recipients. Use Shift Management data to notify the correct on-call technician or supervisor.
- Test workflows. Run drills to validate delivery speed and acknowledgement loop.
- Monitor and refine. Adjust frequency to avoid alert fatigue while keeping safety-critical messages prominent.
Data captured
- Delivery status, timestamps, and acknowledgement records.
- Click-through history to associated work orders or dashboards.
Best practices
- Bundle related alerts (e.g., multiple tickets on the same asset) to avoid spamming teams.
- Provide escalation paths if the first responder does not acknowledge within SLA.
- Align message tone with company communication standards.
KPIs to watch
- Acknowledgement time per notification type.
- Percentage of alerts reaching the intended recipient.
- Reduction in response time after enabling messaging.